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IT Infrastructure Library (ITIL)

ITIL Certification

  • Foundation Level
  • Intermediate Level
  • ITIL Expert
  • ITIL Master
  • ITIL Foundation Level

  • The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.
  • After completing the ITIL foundation course and exam, you will gain knowledge, understanding and eligibility to successful complete ITIL intermediate level courses.
  • Learning Objectives
  • The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management. The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:
  • Service Strategy: provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organizations aims and strategy
  • Service Design: provides guidance on the design of new or changed services for introduction into the live environment
  • Service Transition: provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
  • Service Operation: provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimization of the services provided.
  • Opportunities to lead, to grow your technical and people skills, and to advance the profession locally and globally.
  • Continual Service Improvement: looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimization of the costs associated with service provision
  • Anyone seeking ITIL Foundation Certification and everyone interested in aligning IT with business, Business Process Analyst and all IT professionals.
  • Materials You will receive presentation slides, case studies, exercises, and suggested solutions.
  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training
  • IT Service Management
  • IT infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
  • ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management
  • Benefits to Individuals

  • ITIL provides a practical framework for identifying, planning, delivering and supporting IT services to the business
  • You can increase business productivity, efficiency and effectiveness through a more reliable IT services
  • You can define processes with clearly documented accountability for each activity to increase efficiency
  • ITIL enables businesses to keep pace with change and drive business change to its advantage.
  • ITIL helps employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
  • Benefits to Organizations

  • Align IT services with business priorities to achieve strategic objectives.
  • Increase value from the service portfolio while reducing costs and risk.
  • Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
  • Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff
  • Improve user and customer satisfaction with IT as well as the end-user perception and brand image.


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